OIT Organization

Infrastructure

The Infrastructure Technical team objective is to provide a reliable, rapid and secure techNetwork Switchnical infrastructure as means of gathering, storing and distributing data which is vital to the College’s business and academic operations. The infrastructure team components include network (fiber & Ethernet cable plant), firewalls, switches, load balancers, SAN (Storage Area Network disk arrays), wireless, routers and servers. This team also handles mission critical applications and core network services (DNS, DHCP, LDAP, directory services, network authentication, Internet access), as well as email, contact center systems, Google Apps, and Luminis (delaGATE web portal).  These components are integrated together to forms a stable and secure conduit for application transactions, electronic mail and collaborative file sharing. The College utilizes local partnerships with Chesconet and DCIU to facilitate Gigabit intra-campus connectivity and high speed.

Server Operations and Support

ServerThe Server Operations and Support team works closely with the Infrastructure Technical team and is responsible for supporting the OIT central administrative and academic servers. Server Ops/Tech handles the operational aspects, monitoring and back-up processes in support of these servers in stand-alone and virtual environments. This team also provides high-level (Help Desk Level 2) support to the IT Support Team in assisting users with complex technical questions and problems.

 

Telecom

The College possesses a state-of-the-art voice telecommunications network to facilitate on-campus and inter-campus telephone services for its staff. We have recently added VoIP (Voice over IP) capabilities to ourTelephone system. The objective of the Telecommunications team is to create a reliable, seamlessly integrated maintained telecommunications infrastructure serving all of the campuses and instructional centers. The College will provide its staff with reliable voice communications services possessing a range of features to support its business needs. The Telecommunications team is responsible for access to local and long distance calling, voicemail services and connectivity for facsimile transmission. The team provides add/move/change services, minor rewiring, PBX software maintenance and cost distributions services.

Telecommunications problems and requests for telephone changes should be made by the College staff through the IT Support Center. Go to support.dccc.edu to submit a ticket to the support center or contact us by phone at x5211.

Web Services

Web Services provides the information, communications, processing and educational needs of the College community. The department assists the college in facilitating access to working tools, provides efficient means for developing services, and supports teaching, learning and accurate, timely information about the institution's mission and its offerings. Web Services is responsible for the support of the College public website and the underlying Content Management System. This department also supports authentication protocols for the College intranet and web portal. Web Services is also responsible for the college’s mobile app development and integration of various specialized web applications.

Banner Team

The College operates the Ellucian (a.k.a. SunGard) Banner suite of administrative applications. This suite includes Student, Financial Aid, Finance, Human Resources and Alumni/Development components. These capabilities operate on the College's servers under the Oracle relational database management system.

The goal of the Banner Team is to provide accurate, reliable and readily available business data to support the efficient operation of the College's administrative offices. Access to these applications is strictly controlled through various security mechanisms to ensure that data is made available only to the college staff having a valid business need. Students, faculty and staff who are properly authorized can access subsets of data through the delaGATE portal.

IT Support Team

The IT Support Team is responsible for the installation and associated support for College desktop and laptop computers. IT Support provides coverage for the IT Support Center (Help Desk) assisting College users with College systems, networks, personal computers and other technical needs. IT Support also installs, maintains and assists users with audio/visual equipment and specific printing capabilities supported throughout the College. The IT Support Center site is located at support.dccc.edu