Unable to access 2-step verification codes?
What if I am unable to generate a code and I am locked out?
Users with 2-Step verification should always have a backup mode configured. All users are strongly encouraged to print a list of one time use verification codes during the enrollment process, as outlined in the video below.
If you do not have access to your backup verification codes, you should contact the OIT Support center during regular operating hours (Monday – Friday, 7:30am – 10:00pm EST and Saturday, 8:00am - 4:00pm EST).
You may come in person to the IT Support Center at Marple with a valid Government Issued Photo ID or Passport or remotely by connecting to a Zoom video session, with Video enabled with a valid Government Issued Photo ID or Passport.
You will also be asked a series of authentication questions.
Can I disable 2-Step Verification once it has been enabled?
Yes. Although we do not recommend it, you can disable 2-Step verification, with one exception.
Employees who work with specific systems and have been required to use 2-Step verification will not see the option to disable it.
Those users have already been trained and are already using 2-Step verification.
Please note that OIT cannot disable 2-Step Verification on any student account. If a student has enabled 2-Step Verification, they may disable it by logging into their account to do so. If they are unable to access the account, they must follow the 2-Step Lockout procedure to gain access to the account.