Updated COVID Protocols

Effective January 1, 2022, proof of vaccination is required for all faculty, staff and students taking on-campus classes or accessing on-campus services. More information, including specifics for prospective students and visitors, is available at dccc.edu/vaccine-info. Face masks are required in all indoor facilities.

Delaware County Community College, Serving Delaware and Chester Counties

Corporate College | Customer Service Training

Customer Service image

Dealing with Difficult People (6 hours)
Learn the art of dealing with people with problematic personalities. This class gives specific strategies to handle negativity and satisfy even the most difficult coworker, customer or manager.

Effective Customer Service with Role Play (16 hours)
This highly interactive class outlines the dos and don’ts of effective customer service. This class focusses on the importance of listening, speaking and acting professionally. Role play is an integral part of this class so that students can put what they have learned into action and carry the skills forward on their next work day.

Phone Skills and Email Etiquette (10 hours) or Email Etiquette (5 hours)
The two most popular and effective mediums for communication for vendors, customers and prospective clients are the telephone and email. There certainly are effective techniques as far as use of the telephone, and this course will provide students with an overview of those skills. Email has become an integral part of our business and non-business culture. However, more and more, email has devolved to a place where professionalism and basic grammar and spelling have been compromised. This class will show students the importance of being professional and provide helpful tips for staying that way.