SMS and Phone Communications Terms of Service

Delaware County Community College SMS and Phone Communications Terms of Service

Effective Date: October 12, 2026

These Terms of Service (“Terms”) govern your participation in SMS and/or text messaging (collectively, “SMS”) and phone call communications with Delaware County Community College (“DCCC,” “we,” “us,” or “our”). They apply across all messaging and calling platforms DCCC uses, including but not limited to Element451, Finalsite, Twilio, Modern Campus and Zoom, and any successor or additional providers.

By opting in to receive SMS messages from DCCC, you agree to the following terms.

You may receive SMS messages from us that include informational and promotional content, such as:

These messages may be sent to prospective students, applicants, and current students.

Message frequency, as well as the time when such messages are sent, may vary based on your interactions with us, provided that all message shall be sent in accordance with applicable law. You may receive multiple messages per week depending on your engagement, application activity, event participation, or requests for information.

DCCC may change any short code or telephone number we use to operate the text messaging service at any time (e.g., when providing one time security codes), and DCCC will use commercially reasonable efforts to notify you of such changes. You acknowledge that any messages you send to a short code or telephone number we have changed, including any STOP or HELP requests, may not be received and we will not be responsible for honoring requests made in such messages.

You may opt in to receive SMS messages in any of the following ways:

Please note that we may send you messages using automated technology, autodialers, and/or AI-assisted systems. We will notify you if we send you messages using AI-assisted systems.

By opting in through any above method, you provide express consent to receive manual, automated/autodialed, and/or AI-assisted SMS messages from DCCC even if that phone number is registered in any state or federal Do Not Call list. With the exception of DCCC emergency alerts, DCCC sends SMS messages only to people who have contacted us first or who have opted in; we do not otherwise text people who have not opted in. We will notify you if we send you messages using AI-assisted systems. Consent to receive SMS messages is not a condition of enrollment or of receiving any service. You also expressly consent to DCCC using and sharing your Communications Information (as defined in our SMS and Phone Communications Privacy Statement) in connection with any SMS messages in accordance with and as described in our SMS and Phone Communications Privacy Statement.

Please note that there may be instances where we may send messages to you without your consent, when permitted by law, such as, for example, if we send messages informing you of an emergency or send manual messages to you when we have a pre-existing relationship with you.

You may opt out of receiving SMS messages at any time by replying “STOP”. The keywords “CANCEL”, “END”, and “QUIT” also stop messages. After you opt out, you will receive a confirmation message, and you will no longer receive SMS messages from that program. All opt out requests will be processed within ten days of your request or within shorter timeframes if required under applicable law. You can also opt out by contacting us using the information below.

To resume messages, you may opt in again through any of the methods described in these Terms.

DCCC sends messages through more than one system. Opting out of one system does not opt you out of the others. Replying “STOP” to a message sent through one platform stops messages from that platform only; it does not, for example, stop emergency alerts or messages sent through a different platform. To stop a particular type of communication, you must opt out of each system separately or update your communication preferences where available. does not, for example, stop emergency alerts or messages sent through a different platform. Please note that your opt-out request does not automatically stop individually sent text messages from DCCC staff responding to your inquiries or addressing DCCC business activities. Please also note that there may be certain instances where we may contact you via SMS/text without your express consent or after exercising your opt out rights (such as when providing emergency SMS/text alerts or sending live communications) but only to the extent permitted under applicable law. If you request that we stop these other messages, we will honor those requests as required by applicable law.

For assistance, reply “HELP”. You will receive a response with instructions on how to get support. You may also contact us directly using the information at the end of these Terms.

Message delivery is subject to your mobile carrier’s network availability and is not guaranteed. Supported carriers, message types (including short code, 10DLC, or toll-free), and compatible devices may vary. Carriers are not liable for delayed or undelivered messages.

By participating in this program, you confirm that you are the authorized user of the mobile number provided and that you have the authority to consent to receive SMS messages at that number. You agree that you are responsible for providing and maintaining a valid and accurate phone number for use in connection with DCCC’s phone and/or SMS messaging services. If you plan to get a new phone number, you must contact us and consent again with respect to the number phone number. DCCC and any applicable mobile phone or wireless carriers are not liable for any delayed or undelivered messages.

You agree to use this service only for lawful purposes and not to misuse, disrupt, or interfere with the messaging service.

Your information will be handled in accordance with the DCCC SMS and Phone Communications Privacy Statement, available at www.dccc.edu/sms-privacy-statement.

By providing your phone number to DCCC, you also agree to the following terms regarding phone call communications.

You consent to receive phone calls from DCCC even if that phone number is registered in any state or federal Do Not Call list, which may include calls made using automated technology, autodialers, and/or AI-assisted systems, and/or prerecorded or artificial voice messages. We will notify you if we send you messages using AI-assisted systems. By opting into text messages, you consent to our use of automated and/or AI-assisted systems to send you SMS/text messages. Please note that there may be instances where we may send messages to you without your consent, when permitted by law, such as, for example, if we send messages informing you of an emergency.

These calls may be made for informational and promotional purposes, including:

You also expressly consent to DCCC using and sharing your Communications Information (as defined in our SMS and Phone Communications Privacy Statement) in connection with any calls in accordance with and as described in this SMS and Phone Communications Privacy Statement.   

Consent to receive phone calls is not a condition of enrollment or of receiving any service.

Some calls may be conducted or supported by automated systems, autodialed, or AI-assisted technology. These technologies may be used to deliver prerecorded or partially automated messages, assist representatives during live calls, and route or respond to inquiries. When a call is placed by an AI system rather than a person, the call will disclose that you are speaking with an AI. You may request to speak with a live representative during a call, where applicable.

Pennsylvania is a two-party (all-party) consent state for the recording of communications. DCCC informs callers that a call is being recorded before any conversation between the parties begin, including through notices on our phone menus. If you do not wish to be recorded, you may end the call. Phone calls may be recorded, monitored, and/or transcribed for purposes including quality assurance, training and evaluation, and record-keeping and/or legal and compliance. Recordings and transcripts may be processed and evaluated using automated or AI-assisted technology that may be provided by a third party service provider. By continuing with a call after being notified that it is recorded, you consent to the recording and transcription of that call and having such recordings and/or transcriptions analyzed and/or imputed into artificial intelligence tools and accessed and/or processed by our AI-assisted technology and IT service providers for purposes of providing such AI-assisted call services and IT support.

The frequency of calls may vary based on your interaction with us, including your inquiry status, application activity, event participation, or engagement with our programs.

You may opt out of receiving certain phone calls at any time by informing the caller during a call, contacting us using the information below, or following any opt-out instructions provided during the call. We will process opt-out requests, within ten days or within shorter timeframes if required under applicable law, in accordance with applicable law. Please note that there may be certain instances where we may still call you without your express consent or after exercising your opt out rights (such as when providing emergency calls or live calls where we have a pre-existing relationship with you) but only to the extent permitted under applicable law. You may request that we stop these other calls, and we will honor those requests as required by applicable law.

Information collected during phone communications may be used and shared to respond to inquiries and provide support, assist with admissions and enrollment processes, improve services and communication practices, maintain records of interactions, and for all other purposes enumerated in the SMS and Phone Communications Privacy Statement.

Your information will be handled in accordance with the DCCC SMS and Phone Communications Privacy Statement, available at www.dccc.edu/sms-privacy-statement.

We may update these Terms of Service from time to time. Updates will be posted on this page with a revised effective date. Your continued participation constitutes acceptance of the updated Terms.

If you have questions about these Terms, contact us at:

Email: privacy@dccc.edu

Phone: 610-359-5211

Mail: Delaware County Community College, 901 S. Media Line Rd, Media, PA 19063