SMS and Phone Communications Privacy Statement

Effective date: Oct 12, 2026

Delaware County Community College (“DCCC,” “we,” “us,” or “our”) is committed to protecting your privacy. This statement explains how we collect, use, and safeguard information in connection with our SMS (text messaging) and phone call communications. It applies to all messaging and calling platforms DCCC uses, including but not limited to Element451, Finalsite, Twilio, Modern Campus and Zoom, and any successor or additional providers.

This SMS and Phone Communications Privacy Statement is a standalone statement, separate from and supplementing the DCCC Online Privacy Statement, which covers general website use and analytics. This statement governs all matters relating to SMS and phone communications; where the two address the same subject, this statement controls.

This SMS and Phone Communications Privacy Statement is incorporated into and governed by the DCCC SMS and Phone Communications Terms of Service.

We collect personal information that you voluntarily provide, which may include:

This Communications Information may be collected when you complete forms on our website, submit inquiries or applications, register for events, or communicate with us directly.

By providing your mobile phone number and opting in through any of the methods described below, you expressly agree to receive manual and/or automated SMS and/or text messages from DCCC, even if that phone number is registered in any state or federal Do Not Call list. You also expressly consent to DCCC using and sharing your Communications Information in connection with any SMS/text messages in accordance with and as described in this SMS and Phone Communications Privacy Statement.   

Standard Message and data rates may apply, so please be aware of such fees. Consent to receive SMS/text messages is not a condition of enrollment or of receiving any service from DCCC.

You may opt in to receive SMS/text messages in any of the following ways:

Please note that we may send you messages using automated technology, autodialers, and/or AI-assisted systems. We will notify you if we send you messages using AI-assisted systems.

By opting in through any above method, you provide express consent to receive manual, automated/autodialed, and/or AI-assisted SMS messages from DCCC even if that phone number is registered in any state or federal Do Not Call list. . With the exception of DCCC emergency alerts, DCCC sends text messages only to people who have contacted us first or who have opted in through one of the methods described above; we do not otherwise text people who have not opted in. Please note that there may be instances where we may send messages to you without your consent, when permitted by law, such as, for example, if we send messages informing you of an emergency or send manual messages to you when we have a pre-existing relationship with you.

Messages may include informational and promotional content, such as:

These messages may be sent to prospective students, applicants, and current students.

Message frequency as well as the time when such messages are sent may vary provided that DCCC will send such SMS/text messages to you in accordance with applicable law. For example, you may receive multiple messages per week depending on your engagement with us.

We use your Communications Information collected through SMS/text to deliver the types of messages described above, to respond to your inquiries and provide support, and to maintain records of our communications with you. We send promotional or marketing messages only where you have provided consent for them. We may also use your Communications Information to comply with our legal and/or regulatory obligations.

We do not sell, rent, or share your mobile phone number or Communications Information obtained from SMS/Text communications with third parties or affiliates for their marketing or promotional purposes. Communications Information are not shared with any third parties except to our service providers as described below and/or when required to comply with applicable law and/or to respond to a valid warrant or subpoena from law enforcement.

We share information with trusted service providers, such as our messaging platforms (including Element451, Finalsite, Twilio, Modern Campus and Zoom), solely to deliver SMS/text communications on our behalf and/or to provide technical support. These providers are bound to keep the information confidential.

You may opt out of receiving text messages at any time by replying “STOP” to any message. The keywords “CANCEL”, “END”, and “QUIT” also stop messages. After you opt out, you will receive a confirmation message and you will no longer receive SMS/text messages from that program All opt out requests will be processed within ten days of your request or within shorter timeframes if required under applicable law. You can also opt out by contacting us using the information below.

To resume messages, you may opt in again through any of the methods described above. Reply “HELP” for assistance. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. DCCC sends messages through more than one system. Opting out of one system does not opt you out of the others. For example, replying “STOP” to a message sent through one platform stops messages from that platform only; it does not, for example, stop emergency alerts or messages sent through a different platform. To stop messages from a particular type of communication, you must opt out of each system separately, or update your communication preferences where available.

Please note that your opt-out request does not automatically stop individually sent text messages from DCCC staff responding to your inquiries or addressing DCCC business activities. Please also note that there may be certain instances where we may contact you via SMS/text without your express consent or after exercising your opt out rights (such as when providing emergency SMS/text alerts or sending live communications) but only to the extent permitted under applicable law. If you request that we stop these other messages, we will honor those requests as required by applicable law.

By providing your phone number to DCCC, you also consent to receive phone calls from us even if that phone number is registered in any state or federal Do Not Call list, which may include calls made using automated technology, artificial intelligence (AI)-assisted systems, and/or prerecorded or artificial voice messages. You also expressly consent to DCCC using and sharing your Communications Information in connection with any calls in accordance with and as described in this SMS and Phone Communications Privacy Statement.   

These calls may be made for informational or promotional purposes, including:

Consent to receive phone calls is not a condition of enrollment or of receiving any service from DCCC. Please note that there may be instances where we may send messages to you without your consent, when permitted by law, such as, for example, if we call you to notify you of emergency events.

Some calls may be conducted or supported by automated systems, autodialed, or AI-assisted technology. These technologies may be used to provide information, route calls or assist representatives, and deliver prerecorded or partially automated messages. When a call is placed by an AI system rather than a person, the call will disclose that you are speaking with an AI. You may request to speak with a live representative at any time during a call, where applicable.

Pennsylvania is a two-party (all-party) consent state for the recording of communications. DCCC informs callers that a call is being recorded before any conversation between the parties begin, including through notices on our phone menus. If you do not wish to be recorded, you may end the call. Phone calls with DCCC may be recorded, monitored, and/or transcribed for purposes such as quality assurance, training and evaluation, and record-keeping and/or legal and compliance. Recordings and transcripts may be processed and evaluated using automated or AI-assisted technology that may be provided by a third party service provider. By continuing with a call after being notified that it is recorded, you consent to the recording and transcription of that call and having such recordings and/or transcriptions analyzed and/or imputed into artificial intelligence tools and accessed and/or processed by our AI-assisted technology and IT service providers for purposes of providing AI-assisted call services and IT support.

Beyond making the calls described above, we use information from phone communications to respond to and follow up on your inquiries, improve our services and communication practices, and maintain records of our interactions. We may also use Communications Information generated from such calls to comply with our legal and/or regulatory obligations.

You may opt out of receiving certain phone calls at any time by informing the caller during a call, contacting us using the information below, or following any opt-out instructions provided during the call. We will process opt-out requests, within ten days or within shorter timeframes if required under applicable law, in accordance with applicable law. Please note that there may be certain instances where we may still call you  (e.g., providing emergency calls or live calls where we have a pre-existing relationship with you) but only to the extent permitted under applicable law. You may request that we stop these other calls, and we will honor those requests as required by applicable law.

We do not sell or share your phone number with third parties for their marketing purposes. We may share your Communications Information with trusted service providers, including our calling platforms (such as Element451, Finalsite, Twilio, Modern Campus and Zoom), solely to facilitate communications and services on our behalf and to provide technical support. We may also share your Communications Information when required to comply with applicable law and/or to respond to a valid warrant or subpoena from law enforcement.

The frequency of phone calls may vary depending on your interaction with us, including your inquiry status, application progress, or engagement with our programs.

We implement compliance measures that are intended to comply with all applicable laws and regulations related to phone and text communications, including the Telephone Consumer Protection Act (TCPA) and other regulations governing automated calls, prerecorded messages, text messaging, and call recording.

SMS messages, call recordings, and transcripts are stored and maintained within the third-party platforms DCCC uses, such as Element451, Twilio, Finalsite, Modern Campus and Zoom. These records are destroyed in accordance with those providers’ retention and deletion practices and DCCC’s agreements with them. DCCC remains subject to the Records Management and Retention Policy (Policy 5.1) and to its legal obligations; where a litigation hold or other legal obligation requires preservation, DCCC will take available steps to retain the relevant records beyond their usual deletion schedule.

Beyond the SMS and phone uses described above, we may use your information to:

You may opt out of the above described communications at any time by replying “STOP”, and you may contact us using the information below with any questions about your communications or this statement. If you are a student, your rights regarding your education records, including the right to review and request correction of those records, are governed by the Family Educational Rights and Privacy Act (FERPA) and the College’s FERPA procedures.

We implement reasonable administrative, technical, and physical safeguards that are intended to protect your information. However, please note that DCCC cannot guarantee that our security measures are 100% secure, and we cannot guarantee that any information you send over SMS/text or a call is fully secure.

We may update this statement from time to time. Updates will be posted on this page with a revised effective date.

If you have questions about this statement or your data, contact us at:

Email: privacy@dccc.edu

Phone: 610-359-5211

Mail: Delaware County Community College, 901 S. Media Line Rd, Media, PA 19063