Delaware County Community College, Serving Delaware and Chester Counties

AHA 217 - Health Care Quality, Outcomes and Accreditation

Course Description

Quality of care is more than a vague concept; it is how an institution and its care providers perform. As the health care delivery environment changes, regulatory systems have continuously evolved to meet consumer mandate for objective measure of organizational performance, and the quality and effectiveness of health care services. Health-care providers are constantly gathering data to reach diagnostic conclusions and guide a patient through a treatment course that will optimize the eventual outcome. Measuring performance requires managing both processes and outcomes, quantifying performance results and taking action to improve results. The driving forces of health care economics mandate that practitioners monitor and evaluate clinical effectiveness as well as the performance of the health-care organization.

This course will present a design for performance assessment and improvement planning, using measurement as a basis for making decisions about outcomes, and will present a practical introduction to the requires and trends of the applicable regulatory and accrediting bodies. It will stimulate contemporary thinking about important dimensions and design of patient-centered frameworks for managing and improving care.

Upon successful completion of this course, students should be able to:

Apply the concepts and identify methods of outcome measurement.
Relate the interconnected processes that affect patient outcomes.
Describe the current techniques in assessing clinical and organizational effectiveness.
Identify important elements of ongoing data collection.
Describe essential steps in developing performance based assessment programs.
Discuss techniques for comparing institutional performance to external performance data.

Credit Hours: 3
Lecture Hours: 3

Course Prerequisites: AHA 209