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Delaware County Community College, Serving Delaware and Chester Counties

HRM 155 - Managing Lodging Operations

This course covers in detail the procedures of the hotel/motel front office, including the duties of the manager, desk agent, night auditor, reservations, credit and cash handling. Meaningful statistics and reports are examined. The interdepartmental roles including housekeeping, maintenance, security and other uniformed staff are discussed. The relationship between employees and guest, room design/layout and the future role of computers are presented.
Credit Hours: 3
Lecture Hours: 3

Course Prerequisites: HRM 100