HRM 155 - Managing Lodging Operations
This course covers in detail the procedures of the hotel/motel front office, including the duties of the manager, desk agent, night auditor, reservations, credit and cash handling. Meaningful statistics and reports are examined. The interdepartmental roles including housekeeping, maintenance, security and other uniformed staff are discussed. The relationship between employees and guest, room design/layout and the future role of computers are presented.
Upon successful completion of this course, students should be able to:
Develop a hotel organization structure.
Use basic procedures of a room-reservation system.
Apply specific knowledge of the lodging industry to careers.
Register, sell and assign guest rooms.
Derive room-pricing strategies using various decision-making techniques.
Communicate interdepartmentally using machines, terminology, symbols and racks.
Prepare accounts and control cash using manual and machine procedures.
Use basic procedures of the night audit.
Prepare and use hotel statistical ratios.
Apply basic knowledge of the use of computers.
Lecture Hours: 3
Course Prerequisites: HRM 100