This course addresses the use of teamwork in a business environment both to identify and to solve problems. The course will emphasize examples, role playing and exercises for group participation.
Upon successful completion of this course, students should be able to:
Analyze group dynamics and group process, and suggest interventions to improve them.
Explain how problem solving differs in a group setting.
Practice the interpersonal skills needed for effective teamwork.
Demonstrate conflict-management skills.
Perform the roles of leader, facilitator and participant on teams.
Identify the key aspects of effective meetings.
Demonstrate effective meeting skills.
List and compare the stages of team development.
Contrast the different roles played by members of teams and meeting participants.
Describe personal impact in teams and personal reactions to team interactions.
Discuss the management of diversity on teams.
Describe various applications of teamwork within unit-based, cross-functional, customer and vendor organizations.