Coronavirus (COVID-19) Frequently Asked Questions

The College’s counselor and advisors are working remotely and may be able to help. Plus, there are an array of educational, financial, food/shelter and other resources as well as other specific FAQs available on the Career & Counseling Center FAQ/Resources page.

Please follow the instructions outlined on the Bookstore Rental Return Instructions page.

Visit dccc.edu/register for more information about upcoming sessions. For assistance with advising or registration questions, please contact your academic advisor or email [email protected]. Please be sure to include the following information when communicating via email to help our advisors best serve you:

1. Your full first and last name
2. Your DCCC ID#
3. Whether you are a current or new student

Below is a list of contact info for some key student resources. 

Academic Advising [email protected] | dccc.edu/advising	Enrollment Central [email protected] | dccc.edu/enrollment-central
Admissions Email | dccc.edu/admissions | 610-359-5050	Financial Aid [email protected] | dccc.edu/financial-aid | 610-359-5330
Assessment Services Email | dccc.edu/assessment-services	Payment [email protected] | Navigating Your Payment Portal |  610-359-5118
Campus Life [email protected] | dccc.edu/campus-life	Student Records [email protected] | 610-325-2838
Community Education [email protected]	Transcript evaluation inquiries [email protected] | dccc.edu/transfer-college
Counseling Services  Email | dccc.edu/counseling | 610-359-5324	Tutoring [email protected] | dccc.edu/tutoring | 610-359-5077
Disability Services Email | dccc.edu/disability-services	Veterans Resource Center [email protected] | dccc.edu/veteran-services
Dual Enrollment [email protected] | dccc.edu/dual-enrollment

Please log into delaGATE. Here, you can view registration, financial aid, balance and payment history. If you require assistance making payments, please visit Navigating Your Student Payment Portal.

Yes, as long as you don't have a hold on your account, you can request an electronic or paper transcript at www.dccc.edu/transcripts.

Tutors are available Monday through Saturday for one-on-one virtual appointments. Beginning February 16th, some in-person tutoring appointments will be available Tuesdays & Wednesdays. To schedule a virtual or in-person appointment, click on Connect2Success from the APPS menu in delaGATE. Additional online tutoring support is available through Smarthinking by clicking on Tutoring (Smarthinking) from the APPS menu in delaGATE. For more information, including the full tutoring schedule and directions for scheduling an appointment, please visit learningcommons.dccc.edu/tutoring-services

Faculty and administration in the Skilled Trades and Advanced Technology areas are developing a plan to enable students to complete the training/lab requirements once it is safe for students to return to campus. We know this is a stressful time but the health and safety of our students, instructors and staff is our first priority.

Details and updates will be provided by your instructor via email or Canvas Announcement. Please feel free to reach out to the dean of the Workforce Development division, Dr. Karen Kozachyn, by email if you have additional questions or concerns. 

Virtual office hours are available as listed below. Use the Email link to request video conferencing information.

Virtual Office Hours
Please use contact forms to request video conferencing links and information

Amy Antrim – Director of Skilled Trades | Email
Carpentry, HVAC, Plumbing, Electrical, and Skilled Trades
Tuesdays. 11 a.m.-Noon, 6:30-7:30 p.m.

Silvio DeAngelo – Automotive Technology Coordinator | Email
Thursdays, 11 a.m.-Noon, 6-7 p.m.

Phil Lachimia – Assistant Dean, Workforce & Economic Development | Email
Thursdays, 11 a.m.-Noon, 6-7 p.m.

Patrick Dougherty, Welding Coordinator | Email
Wednesdays, 10-11 a.m., 6:30-7:30 p.m.

Sherrod Watson – Director, Advanced Technology | Email
Electro Mechanical, Process Control, Machine Tool Technology, Manufacturing/CNC, Computer-Aided Drafting,, Construction Supervision, Advanced Technology
Tuesdays, 10-11 a.m., 6-7 p.m.

Remote learning is learning that can happen anywhere and everywhere via devices that can connect to the internet. For more information on remote learning at the College, you can watch this Remote Learning Tutorial video.

Students are able to access Canvas through delaGATE in the Apps menu or by going to canvas.dccc.edu. For Canvas help, please email [email protected] or submit a support ticket at support.dccc.edu and, select ‘Submit a Request’ and then select Canvas from the category list. Students can also text the Office of Digital Learning for Canvas support at 610-359-5158 during the following hours: Monday-Friday 8 a.m.-8 p.m.; Saturday 8 a.m.-4 p.m.

For more information on Canvas, you can watch this Canvas Learning Management System video.

Two options are listed below for students who do not have Internet access:

• Free Home Internet from Comcast via Internet Essentials
• Free Comcast Xfinity Wifi Access

Effective April 5, in-person services are available at Marple Campus Monday-Friday, 9 a.m.-1 p.m, and at the Southeast Center and Exton Center Tuesday-Thursday, 9 a.m.-1 p.m.

Other services are listed below:

Laptop Loan Extensions
Students do not have to request an extension or submit any additional forms to extend their current loan agreement for technology if enrolled in consecutive semesters. For example, if a laptop was borrowed in the Fall 2020 semester and the borrower is currently enrolled in the Spring 2021 semester, the required return date is extended to the end of the Spring 2021 term in May.

Check out a laptop (New requests)
Since Spring semester starts January 21, 2021 all technology will be distributed the second week of January after we return from Winter Break. You may schedule your appointment for Spring 2021 pickup at the Marple Campus for any available timeslot beginning on the January 11 at dccc.edu/laptop-loans.

Laptop Returns
If you already have a laptop and would like to return it, laptops can be returned any day from 7 a.m. to 8 p.m. to Security at the College’s Marple Campus in the STEM Center lobby. Laptop returns can also be made on Tuesdays and Wednesdays from 9 a.m. to 1 p.m. at the Southeast Center and Exton locations. There is no appointment required to return a device.

Checked-Out Materials (Non-Laptop)
Students who checked out materials (books, DVDs, etc.) before the Learning Commons transitioned to completely remote services on November 30 may return those materials beginning February 16, 2021 with a set return date of March 22, 2021.

Remote services
Learning Commons remote services will continue and includes the ability to call us at 610-359-5149 or chat with us on the Learning Commons homepage using the Ask Us link on the right side of the screen.

Library Services
Library Services will continue remotely and includes the ability to call us at 610-359-5133, email us at [email protected], and chat with us on the Library Services page.

CDL training has been suspended.

Non-credit classes are moving forward for summer and fall sessions to meet live via online video conferencing. Any of our hands-on workforce programs are being delivered in a hybrid model online and on campus.

Assessment Services has resumed in-person services and testing in a limited capacity.

Students should follow the step-by-step instructions found here: How to Reset delaGATE Password. Staff should call the IT Support Center at 610-359-5211 to reset their password.