Coronavirus (COVID-19) Frequently Asked Questions

The College is open to assist you both virtually and at some select physical locations. Remote learning will continue through the summer and fall sessions. A small number of hybrid classes are offered with limited class meetings on campus and other work assigned online. All clubs, athletics, student-related activities and external events are canceled for the summer.

The College’s counselor and advisors are working remotely and may be able to help. Plus, there are an array of educational, financial, food/shelter and other resources as well as other specific FAQs available on the Career & Counseling Center FAQ/Resources page.

Please follow the instructions outlined on the Bookstore Rental Return Instructions page.

Registration for summer and fall classes opened in April. Visit dccc.edu/register for more information about the summer and fall sessions. For assistance with advising or registration questions, please contact your academic advisor or email [email protected]. Please be sure to include the following information when communicating via email to help our advisors best serve you:

1. Your full first and last name
2. Your DCCC ID#
3. Whether you are a current or new student

All support services are available remotely.

Below is a list of contact info for some key student resources. 

Academic Advising [email protected] | dccc.edu/advising	Enrollment Central [email protected] | dccc.edu/enrollment-central
Admissions Email | dccc.edu/admissions | 610-359-5050	Financial Aid [email protected] | dccc.edu/financial-aid | 610-359-5330
Assessment Services Email | dccc.edu/assessment-services	Payment [email protected] | Navigating Your Payment Portal |  610-359-5118
Campus Life [email protected] | dccc.edu/campus-life	Student Records [email protected] | 610-325-2838
Community Education [email protected]	Transcript evaluation inquiries [email protected] | dccc.edu/transfer-college
Counseling Services  Email | dccc.edu/counseling | 610-359-5324	Tutoring [email protected] | dccc.edu/tutoring | 610-359-5077
Disability Services Email | dccc.edu/disability-services	Veterans Resource Center [email protected] | dccc.edu/veteran-services
Dual Enrollment [email protected] | dccc.edu/dual-enrollment

After surveying students and reviewing options, the College decided to move Commencement to Fall 2020. Decisions about the ceremony date and location will be informed by the guidance from federal and state authorities and the availability of a suitable venue. Graduates will be notified of the new date and location at least 45 days prior to the rescheduled date.

Please log into delaGATE. Here, you can view registration, financial aid, balance and payment history. If you require assistance making payments, please visit Navigating Your Student Payment Portal.

Yes, as long as you don't have a hold on your account, you can request an electronic or paper transcript at www.dccc.edu/transcripts.

Yes, all students have unlimited access to our 24/7 online tutoring provider, Smarthinking. In addition, College tutors will be available, by appointment, for virtual tutoring sessions using Zoom. Students wishing to work with a tutor remotely can indicate this when making an appointment. To make an appointment for a remote tutoring session, log into deleGATE, click on Apps, then click on Tutoring-In-Person.

Beginning July 7, limited in-person/on-campus tutoring appointments will be available for higher level mathematics courses at the Marple Campus only. To make an appointment for an on-campus tutoring session, log in to delaGATE, click on Apps, then click on Tutoring-In Person.

Smarthinking has tutors available in all of our key subject areas. Students can use Smarthinking for tutoring in three different ways:
1. Drop-in tutoring: These sessions use a shared whiteboard space on the screen and a text-chat feature.
2.Tutoring by appointment: These sessions can have audio/video capabilities.
3. Drop-off essay review or “submit a question”: You can submit a question or an essay to be reviewed by a tutor. Essays are returned within twelve hours.

To access Smarthinking, log in to delaGATE, click on Apps, then click on Tutoring-Online. To make an appointment for a remote tutoring session, log in to delaGATE, click on Apps, then click on Tutoring-In Person.

While the College is closed, faculty are working collaboratively in developing alternate ways of providing remote laboratory experiences to fulfill the course learning outcomes and properly prepare students for their next step. Details will be provided by your instructor via email or Canvas Announcement.

Faculty and administration in the Skilled Trades and Advanced Technology areas are developing a plan to enable students to complete the training/lab requirements once it is safe for students to return to campus. We know this is a stressful time but the health and safety of our students, instructors and staff is our first priority.

Details and updates will be provided by your instructor via email or Canvas Announcement. Please feel free to reach out to the dean of the Workforce Development division, Dr. Karen Kozachyn, by by email if you have additional questions or concerns. 

Virtual office hours are available as listed below. Use the Email link to request video conferencing information.

Virtual Office Hours
Please use contact forms to request video conferencing links and information

Amy Antrim – Director of Skilled Trades | Email
Carpentry, HVAC, Plumbing, Electrical, and Skilled Trades
Tuesdays. 11 a.m.-Noon, 6:30-7:30 p.m.

Silvio DeAngelo – Automotive Technology Coordinator | Email
Thursdays, 11 a.m.-Noon, 6-7 p.m.

Phil Lachimia – Assistant Dean, Workforce & Economic Development | Email
Thursdays, 11 a.m.-Noon, 6-7 p.m.

Patrick Dougherty, Welding Coordinator | Email
Wednesdays, 10-11 a.m., 6:30-7:30 p.m.

Sherrod Watson – Director, Advanced Technology | Email
Electro Mechanical, Process Control, Machine Tool Technology, Manufacturing/CNC, Computer-Aided Drafting,, Construction Supervision, Advanced Technology
Tuesdays, 10-11 a.m., 6-7 p.m.

Remote learning is learning that can happen anywhere and everywhere via devices that can connect to the internet. For more information on remote learning at the College, you can watch this Remote Learning Tutorial video.

Students are able to access Canvas through delaGATE in the Apps menu or by going to canvas.dccc.edu. For Canvas help, please email [email protected] or submit a support ticket at support.dccc.edu and, select ‘Submit a Request’ and then select Canvas from the category list. Students can also text the Office of Digital Learning for Canvas support at 610-359-5158 during the following hours: Monday-Friday 8 a.m.-8 p.m.; Saturday 8 a.m.-4 p.m.

For more information on Canvas, you can watch this Canvas Learning Management System video.

Two options are listed below for students who do not have Internet access:

• Free Home Internet from Comcast via Internet Essentials
• Free Comcast Xfinity Wifi Access

Reserve a computer
You can come to the Downingtown, Marple, or Southeast Center campuses. To ensure we are in compliance with social distancing recommendations, we ask that you reserve a computer at dccc.libcal.com/reserve/computer. At Marple Campus, the Learning Commons is open for students to use computers in three-hour blocks from 9 a.m.–Noon and 1–4 p.m. Between Noon and 1 p.m., the Learning Commons will be closed to allow for sanitation and cleaning of the computer stations. Students may use computers at both Downingtown Campus and Southeast Center any time between 10 a.m.–2 p.m. Monday through Thursday.

Check out or return a laptop
If you would prefer to check out a laptop for use at home, you can make an appointment to pick up a laptop only from the Marple Campus Learning Commons at dccc.libcal.com/appointments/laptoploanprogram. If you already have a laptop and would like to return the computer, please make an appointment using the same form.

Remote services
Learning Commons remote services will continue and includes the ability to call us at 610-359-5149 or chat with us on the Learning Commons homepage using the Ask Us link on the right side of the screen.

Library Services
Library Services will continue remotely and includes the ability to call us at 610-359-5133, email us at [email protected], and chat with us on the Library Services page.

CDL training has been suspended.

Non-credit classes are moving forward for summer and fall sessions to meet live via online video conferencing. Any of our hands-on workforce programs are being delivered in a hybrid model online and on campus.

Assessment Services has resumed remotely in a limited capacity.

Students should follow the step-by-step instructions found here: How to Reset delaGATE Password. Staff should call the IT Support Center at 610-359-5211 to reset their password.