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Delaware County Community College, Serving Delaware and Chester Counties

Information Technology, Help Desk/Technical Support, Associate in Applied Science

Effective: Fall, 2016

The Help Desk/Technical Support specialization provides students with the necessary skills for employment at a help desk or as a technical support person in a computer environment. The program reflects the growing emphasis on assessment of skills and skill levels. The learning sequence established by this curriculum is designed to prepare students to qualify to take certification examinations including, Net +, Microsoft Office Specialist (MOS), Service Technician (A+), Microsoft Certified Professional (MCP), Novell Certified Netware Administrator(CNA), and Cisco (CCNA).

The Associate in Applied Sciences in the Information Technology (IT) Career Degrees at Delaware County Community College blends the theoretical with the practical. Students are offered a choice of specializations: Computer Programming, Game Development, Help Desk/Technical Support, Interactive Multimedia, Network Engineering, Mobile Computing, and Web Development. Students have the benefit of classroom or online instruction, dedicated laboratory facilities and participation in co-curricular activities. Students in the IT Career Degrees are required to take program courses and related electives in their specialization as well as four IT core courses. In addition, students are required to take the general education courses listed below.

Program Outcomes

Upon successful completion of this program, students should be able to:

  • Demonstrate proficiency in the use of application software.
  • Demonstrate proficiency in the use of integrated office software.
  • Communicate effectively using appropriate computer terminology.
  • Demonstrate the skills necessary to support customers and troubleshoot microcomputers.
  • Install and troubleshoot microcomputers in a networked environment.
  • Maintain the hardware and software in a networked environment.
  • Discuss the hardware and software needs found in a modern business environment.

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First Semester (15-16 credits)

ENG 100 - English Composition I3
DPR 100 - Introduction to Information Technology3
NET 110 - Network Communications3
Please pick one of the following courses highlighted in blue:
MAT 120 - Modern College Mathematics3
MAT 121 - Introduction to Probability and Statistics3
MAT 135 - Business Precalculus3
MAT 151 - College Algebra4
MAT 152 - Precalculus4
MAT 160 - Calculus I4
Social Science/Humanities Elective (choose from any transferable Diversity and Social Justice (DJ) and Global Understanding (GU) designated social science or humanities course (3 credits)

Second Semester (15-16 credits)

DPR 105 - Management Information Systems3
DPR 227 - Introduction to PC Support3
DPR 228 - PC Repair and Maintenance3
Please pick one of the following courses highlighted in blue:
COMM 100 - Interpersonal Communication3
COMM 111 - Public Speaking3
Mathematics Elective (3-4 credits)

Mathematics Elective: Choose second course from one of the following sequences: MAT 120 and MAT 121, or MAT 121 and MAT 210, or MAT 135 and  MAT 136, or MAT 151 and MAT 151, or MAT 152 and MAT 160, or MAT 160 and MAT 161

Fourth Semester (16-18 credits)

DPR 111 - Computer Applications3
DPR 113 - Database Management Systems4
Science Elective (choose from any transferable Scientific Inquiry (SI) designated science course (4 credits)
Program Electives (6-8 credits)

Program Electives: Choose from the following: NET 115, NET 242, DPR 104, DPR 110, DPR 111, DPR 204, DPR 206, DPR 207, DPR 210.

Total Credits: 60-64