Director, Southeast Center
Full-time

The Director of the Center is responsible for the coordination and management of all operations and service delivery to students, faculty and staff. This position monitors the physical facility and academic programs. The Director creates the site course schedule and drafts and manages the site budget. The Director must be committed to academic excellence, diversity, and a spirit of collaboration. Duties include: Personnel: Serve as the committee chair to hire the site's support staff and supervises, trains, and evaluates this staff; serve as a voting member on all committees to hire all other staff such as security, learner services and student support staff; participate in the training and evaluation of all site staff; plan and provide orientation and staff development programs for staff; coordinate with the Dean and appropriate academic Assistant Deans in the hiring of adjunct faculty and evaluate the classroom performance of this faculty; plan and deliver the adjunct faculty orientation program; review all student evaluations for adjunct faculty and send re-hire recommendations to the Dean; serve as the initial contact for all faculty concerns and coordinate with appropriate persons in order to manage issues. Student Services: Ensure the provision of a maximum range of services and programs to students; implement student assessment, advising and registration, learner resources, orientation, and other site events such as workshops, information sessions and career fairs; monitor the bookstore operation; serve as the initial contact for all student concerns and facilitate the collaborative resolution of conflicts. Administrative: Develop academic course schedules in coordination with the Dean; implement the Center's academic plan and ensure the academic integrity of courses and programs; serve as the site's representative at college meetings and on college committees; represent the interest of the Center in all college-wide efforts, particularly in marketing and public relations initiatives; manage the internal and online communication systems for students, staff and faculty; participate in the development and implementation of instruments and processes to gain feedback from students and community members; serve as the liaison for community partners at the site. Facility: Monitor and manage all facility conditions and report all problems to the appropriate person or department; ensure that the site's hours of operation and the schedules of all departments provide maximum flexibility and the widest possible access to resources and services; ensure that all Center departments have sufficient coverage during hours of operation and that all procedures are followed so that business is conducted in an efficient and professional manner.

Associate Vice Provost of Institutional Effectiveness - Marple Campus
Full-time

The Office of Institutional Effectiveness combines the activities of Institutional Research with Academic planning and assessment. This office helps the College through working with faculty to develop and maintain assessment measures for the student, course, program, division, and College levels; providing research, statistical and technical support for research, evaluation and assessment projects to support planning and decision-making, including survey design, survey administration, data analysis, report preparation, communication, and dissemination of results; preparing analyses of College data and working with the various constituencies to understand where there are opportunities for improvement; working with the Center to Promote Excellence in Teaching and Learning to develop rubrics for programs, courses and instructional modalities; facilitating data driven decision-making and a culture of evidence within the College; helping to identify pilot programs that can lead to future funding sources. Key Areas of Responsibility - Functions: This position will be responsible for assisting with projects that may include planning and research initiatives, performance measures compliance, program effectiveness studies, federal and state reporting, and other institutional effectiveness initiatives; identifying and developing methods to track the key assessment measures that management and faculty will use to assess achievement of key goals at all levels including accumulating, storing, and analyzing assessment data, supporting assessment-based planning and decision-making at all levels; maintaining assessment measures that show whether the College is in reality achieving its mission and goals; facilitating the use of assessment results to improve programs and services with appropriate links to the College's ongoing planning and resource allocation processes; monitoring to ensure that assessments are being used on an ongoing basis to improve student learning through the development of all course, program, divisional, or College-level plans or proposals; working with the Faculty Fellow responsible for these reviews; supporting the assessment of results for pilot projects and working with pilot sponsors to expand successful pilots; utilizing this data for grant opportunities in line with the College priorities; directing the IRB functions for all research from inside and outside the College; working with faculty to initiate a "Classroom Research Model" at DCCC; working with the CAS committees on Assessment and Curricular Review. Other Activities: Foster efforts to establish and sustain a data-driven culture: Coordinating of administrative, technical, and financial support for institutional assessment activities; collaborating with CIO on most appropriate tools and database structures for assessment data; partnering with the Center to Promote Excellence in Teaching and Learning to create professional development opportunities and resources for faculty, administrators, and staff to learn how to assess institutional effectiveness and how to use the results; encouraging, recognizing, and valuing efforts College-wide to assess institutional effectiveness and to improve programs and services. Support Improvements in Process and Institutional Effectiveness: Stimulating through data, the functional, process, academic, or organizational changes to support more effective delivery of educational content and services; supporting the redesign of outdated processes before investing in new technology; partnering with the Center's staff to recommend training opportunities for staff, administrators, and faculty to further assessment opportunities and use data to determine appropriate instructional modalities. Office of Institutional Effectiveness Work Products: Monthly, Semesterly, and Annual Performance reporting at College and division levels or as needed to call attention to existing gaps or research questions; Standard Institutional Effectiveness reporting; state and accreditation compliance reporting; process improvement studies; ATD, ACE, and other Student Success venture data analysis and year end reports; Ad Hoc requests.

Director, Community Programs - Internal Applicants Only
Full-time

The Director of Community Education will provide strategic/program-level leadership for Delaware County Community College through the creation, marketing and implementation of non-credit programs and courses targeted to the community needs and wants of Delaware and Chester Counties. The Director will also provide administrative leadership and manage all aspects of marketing, curriculum development, fiscal operations, strategic planning, and recruitment. Duties include: Develop and promote non-credit classes, seminars, and programs for diverse (nontraditional) learners; evaluate the performance of Community Education programs and operations, and take corrective action when necessary. This includes the development of business, marketing, and assessment plans and analyzing data to make revisions to procedures for the sake of continuous improvement. Oversee daily operations of the Community Education department; hire and supervise individuals employed to instruct and support the non-credit programs in the department; network and represent the services of DCCC and Community Education at meetings of community organizations, local, state and federal Workforce Development committees, and other related meetings when appropriate; work extensively with the college community to build awareness and understanding of Community Education and engage college resources for improved program development and collaboration; secure and manage training partnership associated with the department; manage the department budgets; generate revenue for the college; work collaboratively with other departments within the division, college, and community; other duties as assigned.

Financial Aid Advisor - Chester County Operations
Full-time

The Financial Aid Advisor must work independently with a diverse population, will administer the College's financial aid programs at two satellite campuses (Downingtown and Exton) working at least two nights (until 8:00 PM) per week, one night at each campus. The Financial Aid Advisor must be comfortable working with computers; experience with SunGard Banner Financial Aid Management System, SunGard Luminis and USDE Common Origination and Disbursement software a definite plus. This job is approximately one half customer service and one half computer processing. The Financial Aid office's mission is to increase enrollment using financial aid to promote recruitment and retention initiatives. He/she will also be expected to accept chief college-wide administrative responsibility for at least one of the College's financial aid programs. This position is a key component of the College's Enrollment Management Team. Duties include: Approximately 50% of the Financial Aid Advisor's job will be spent answering questions from students and prospective students about the College's overall application processes especially the financial aid components (questions about completing the Free Application for Federal Student Aid, Verification, resolving Comment-Codes and individual financial aid programs eligibility requirements) and the College's retention policies (questions about Withdrawals, Satisfactory Academic Progress, Indebtedness and Work/Study). The remaining 50% of the advisor's time will be spent in computer based processing including report and file exchange with USDE and AES/PHEAA and other government agencies. This requires an extensive knowledge of, or capacity to, rapidly learn Banner processes, COD processing and FTP software. The advisor will also help with batch email and telephone notifications and maintenance of the College's public website and our student portal delaGATE, a SunGard Luminous product. There will be evening office hours and occasional Financial Aid Nights at high schools in Delaware or Chester Counties. At times, there will be meetings and training sessions that the advisor will have to attend at the Marple campus.