Information Technology, Help Desk/Technical Support, A.A.S.

The Associate in Applied Sciences in the Information Technology fields at Delaware County Community College blends the theoretical with the practical. Students are offered a choice of specializations: Programming, Computer Applications, Network Engineering, Web Development, Interactive Multimedia, Game Development and Help Desk. Students have the benefit of classroom instruction, the use of specialized laboratory facilities and participation in co-curricular programs in their specialization area. All students interested in Information Technology majors take core courses required for the associate in applied science and in addition, attend required information technology core courses. Students select an option with specialized courses and related electives. All students are required to take the general education core courses listed below. In addition, students take 12 credits from the required Information Technology Core. The student will choose one of seven options to complete the requirements for specific the associate's degree.

This option provides students with the necessary skills for employment at a help desk or as a technical support person in a computer environment. The program reflects the growing emphasis on assessment of skills and skill levels. The learning sequence established by this curriculum is designed to prepare students to qualify to take certification examinations including, Net +, Microsoft Office Specialist (MOS), Service Technician (A+), Microsoft Certified Professional (MCP), Novell Certified Netware Administrator(CNA), and Cisco (CCNA).

Program Outcomes

In conjunction with the general education and IT core requirements the student should be able to:

  • Demonstrate proficiency in the use of application software.
  • Demonstrate proficiency in the use of integrated office software.
  • Communicate effectively using appropriate computer terminology.
  • Demonstrate the skills necessary to support customers and troubleshoot microcomputers.
  • Install and troubleshoot microcomputers in a networked environment.
  • Maintain the hardware and software in a networked environment.
  • Discuss the hardware and software needs found in a modern business environment.

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Required CoursesCredits
ENG 100 - Composition I3
ENG 112 - English Composition II: Writing About Literature3
DPR 100 - Introduction to Information Technology3
IMM 120 - Web Page Design and Development3
NET 110 - Network Communications3
DPR 105 - Management Information Systems3
DPR 107 - Helpdesk Concepts3
DPR 111 - Computer Applications3
DPR 113 - Database Management Systems4
DPR 227 - Introduction to PC Support3
DPR 228 - PC Repair & Maintenance3
NET 116 - Managing Microsoft Windows Server 20084
NET 230 - Network Operating Systems Concepts4
Required Electives:
  • Mathematics Electives 6-10 Credits
  • Social Science Elective 3 Credits
  • Humanities Elective 3 Credits
  • Science Elective 3-4 Credits
  • IMM/ NET/ DPR Electives 6 - 8 Credits

For Mathematics electives choose one of the following sequences:  MAT 120-121 or MAT 135-136 or MAT 150 and MAT 160-161

Total Credits: 64-71


Information Technology - Helpdesk-2004 to present