Helpdesk Support Computer Technician Specialist - Full-Time - Marple Campus
Basic InformationJob posting active from: Thu, 2012-07-19 - Mon, 2012-08-20
Job Type: Administrative
Hour Type: Full-Time
Hours: Monday - Thursday 1:30 pm - 10 pm / Saturday 8:30 am - 4:40 pm
Immediate Supervisor: Director of Academic Computing Effective July 1, 2013, Delaware County Community College will be a smoke-free environment.
Application Materials: The College strongly encourages applications from members of traditionally under-represented groups. Interested candidates should apply online at www.dccc.edu or send electronically only (in MS Word or PDF format), a cover letter, complete and current resume and a list of three references (including current immediate supervisor) to Connie L. McCalla, Vice President, Human Resources, Delaware County Community College, 901 South Media Line Road, Media, PA 19063, email@example.com. Application materials must be submitted only as a completed packet and received no later than August 20, 2012. References will not be contacted without the applicant's permission.
Salary: A minimum starting salary of $33,770 (15A) and a comprehensive and competitive fringe benefit package are provided.
RequirementsThe ideal candidate must complete two-years of college level coursework in computer science, informational technology or related field and/or; equivalent combination of education and experience to successfully perform the essential duties of the job as listed above; demonstrate hardware/software/wireless knowledge in a variety of configurations for PCs; experience in PC operating systems (Windows XP, Windows 7); expertise in common software packages including Microsoft Office; knowledge of common Internet applications including SSH, FTP, mail readers and browsers; experience with network technologies and concepts including TCP/IP, DHCP, and Ethernet; ability to research, test, install, troubleshoot, and maintain new software, operating systems, and hardware with minimal support and guidance; professional attitude and demeanor with co-workers and clients; able to work as part of a team; excellent written and verbal communication skills; willingness to travel to off-campus locations on a regular schedule as well as in as needed basis; able to lift equipment.
Delaware County Community College, a competency-based institution, committed to diversity invites applications for a Helpdesk Support Computer Technician Specialist at our Marple campus.
The Helpdesk Support Computer Technician Specialist will performs basic setup, support, maintenance and trouble-shooting of stand-alone and network computers, software, and peripherals as well as responds to helpdesk requests.
Primary responsibilities include but are not limited to providing general support for our computing environment at any campus as requested by schedule of activities; be present and visible in the Helpdesk role and be available to users requiring technical assistance; remain on call via cell phone or other communication devices during working hours; respond to questions and support requests from the support system, callers and walk-ins as well as remote staff and faculty with technology problems in classroom. Provide one-to-one assistance to users with problems in the computing areas; install, configure and troubleshoot supported operating systems and software on College-owned equipment; stay current on campus technology changes or problems; assist in image roll out and image PCs as necessary; research and evaluate resources to help solve problems and keep our equipment/software trouble free; learn fundamental operations of commonly used software, hardware and other equipment; install, assemble and configure computers, laptops, tablets, monitors, network infrastructure and peripherals such as printers, scanners and related hardware supported by the Office of Information Technology; configure and troubleshoot wireless end-user devices; design and develop training materials to meet instructional and institutional needs; prepares and maintains documentation as requested; updates knowledge base with commonly requested information; actively participate in team building activities and cross-functional development; other duties as assigned.
DCCC is an equal opportunity employer.